A major feature of the NAJ Group, publisher of the Inbound Report, is its website, TourOperatorLand.com, the one-stop resource center for tour operators and professional travel planners who are searching for new itineraries, DMO and supplier contacts, brochure content and—for many, a most important service—royalty free photos. TourOperatorLand (TOL) content, contacts and photo stock are regularly updated so that receptives can market their tours and products with up-to-date information.
From time to time, we talk with receptives listed in TOL to find out how they are using the TOL site and ask for suggestions and insights on how to make it current, relevant and user friendly. We spoke recently with Alina Luncean, operations manager, Canadian Travel Partners, which is headquartered in North Vancouver, British Columbia. Following is an excerpt from our conversation.
TOL: What is Canadian Travel Partners?
Alina Luncean: We are a receptive operator based in Canada and we’ve been in business for 20 years. The difference between us and other receptive operators is that we do only customized tailor made tours for groups.
TOL: How did you first discover TourOperatorland.com?
Alina Luncean: I met someone at the Go West trade show who demonstrated it for me and we’ve been using it ever since.
TOL: What do you use it for?
Alina Luncean: It’s a wonderful thing you have here. We always use it to look up motorcoach companies that are recommended by you because they are reliable and use group-friendly restaurants. And I’ve used it to find the destination contact person because sometimes we need their help with hotel recommendations.
TOL: What was the reason for you most recent visit to the site?
Alina Luncean: That was my colleague Oliver, he used it to download photos that we need to build an entire program to the U.S. West and East on our website.
TOL: What is the main value that you find for TourOperatorLand?
Alina Luncean: It saves us a lot of time. It’s as though the site has been designed for us. All the other supplier and city websites are set up for consumers and it takes forever to find what we really need. And you have a lot of stuff we can’t find on Google.