TUI UK blacklists 500 customers it says have made false or exaggerated claims of holiday sickness. The company sent its blacklist letter to more than 500 customers last week. The announcement comes in the wake of a court decision that results in the jailing of a couple who were trying to claim nearly £20,000 ($26,400) from Thomas Cook. Previously, TUI had reported a 1,400 percent increase in the number of holiday sickness claims made against it as the trade publication Travel Weekly (UK) launched a Fight Fake Claims campaign.
Dnata and If Only reach agreement on suit involving poaching of managers: Dnata has confirmed that a legal agreement has been reached that will prevent five former executives from starting their new jobs with competitor operator if Only until April 1, 2018. The action brings to a close nasty fight between the two companies that became public last month (See https://www.inboundreport.com/2017/09/26/nasty-fight-erupts-after-former-travel-2-and-gold-medal-execs-defect/). Last June, managing director Andy Freeth, sales and marketing director, Gordon McCreadie, product and commercial director Matt Appleby, head of sales Tracy Docherty and business manager for dnata’s Travel 2 David Irving resigned on the same day. All but Freeth, who was due to start in December, had been expected to begin their jobs at If Only last month, but dnata took legal action to prevent the team from starting work. Since the resignations, dnata Travel Europe has rebuilt its management team.
Thomson says rebranding as part of TUI costing “tens of millions”: Fifty-two years after its creation as a brand that became one of the most recognizable in the UK, Thomson revealed last week that is rebranding as part of TUI has is costing the company “tens of millions” of pounds. At the same time, TUI, which began a campaign to globalize its brand following the merger with parent company TUI AG in December 2014, will be retaining its First Choice and Crystal Ski brands after market research suggested that it would lose the majority of its customers if it went ahead with plans to adopt the TUI brand. : “Many of those customers wouldn’t have come to TUI with us, they just wouldn’t. We know this from lots and lots of market research we have carried out over the past three years,” said marketing director Jeremy Ellis. “”First Choice is a very different brand to Thomson and we couldn’t have named them both TUI. Crystal is also a strong brand on its own and TUI Ski couldn’t offer what Crystal offers.”