TravelAbility Insider’s editor, Denise Brodey, recently wrote a piece for Forbes that contained the following observation: “Here’s what people with disabilities recommend: Start by talking with travelers who have disabilities to find out exactly what common obstacles they face. Set goals that are measured and make people responsible for them. This is basic business strategy 101, but for some reason, when it comes to serving customers with disabilities, progress has been impossibly slow. Accessibility is the law. I write that with zero snark intended. As a person with a disability, it baffles me that a law passed nearly 30 years ago in this country—the Americans with Disabilities Act—is still considered kind-sorta-maybe-sometimes enforceable.” For the full article, click here. For more information on the TravelAbility Summit visit here.
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